As we all navigate through these unprecedented times, we, the Family, are committed to serving you within our capabilities and thank you in advance for your understanding and trust. YOU MUST CONTACT the designated carrier for any issues with your shipment.
In order to meet our customer's expectations and for full transparency, we CANNOT guarantee the availability of products at the time of order fulfillment and orders will be closed short, there will be NO BACKORDERS kept in our system, and monies will be refunded.įurthermore, any delivery updates on shipments MUST BE DIRECTED to the carriers themselves. All transit times (1 Day, 2 Day, etc) displayed on our website are ESTIMATES and NOT guaranteed.Īlso all manufacturers are experiencing last-minute shortages of products. ALL carriers have SUSPENDED GUARANTEED SHIPPING and we will NOT refund shipping due to carrier delays. Of course you have the option of returning the product if it is unopened, is non-seasonal, and it is done with 10 days.UPDATE: FEDEX, UPS, & USPS are experiencing unprecented volume increases and limited employee availability due to the impacts of COVID-19, causing MAJOR DELAYS In most cases. If an order has been processed and shipped it cannot be cancelled.
You must contact a customer service representative by calling 88 as soon as possible as we typically process orders the same day. If you would like to cancel an order, we will be happy to do so only if it has not yet shipped. We do not accept returns of seasonal products. Again, please call us at 88 as soon as you notice an incorrect address. However, the shipper charges for this service and we will pass on the fee to you. ) we may be able to contact the shipper and have the package re-routed to the correct address. If you realize the address is wrong after it has shipped ( missing APT #, wrong street etc. If you decide to cancel the order altogether, the amount refunded will be for the total product purchase price only ( not your original shipping ) less return-to-sender fees we are charged by the carrier.
If all attempts fail, the carrier will send this product back to us at When this happens, you are responsible to pay all secondary shipping charges to have the product reshipped to a corrected address. If this happens, the carrier may attempt to contact you to confirm a correct address. If you supply us with an incorrect address we won’t know it, and we will ship your order to the address that is supplied. Please be sure to check both your billing address and shipping address to ensure accuracy. Chocolate products not melted can be returned under the same conditions noted above for non-chocolate items. We recommend you track your order and if you see the package was delivered and left outside then make an effort to get it inside at a cooler temperature as soon as possible. Please note we cannot be responsible for chocolate that melts during shipping, and we will not issue refunds for chocolate that melts during shipping. At the present time we add ice packs at no additional cost. As chocolate has a moderate melting temperature, we highly recommend that you use an expedited shipping service for chocolate products. Once it leaves our warehouse we do not have control over where it is and how long it may sit. Unfortunately, we cannot fully guarantee satisfaction on all chocolate products due to melting. We stand behind our pledge for total customer satisfaction. After the package is received, we will issue you a refund for the returned product. Please include a copy of your invoice in with the return. Returns must be shipped to us within 10 business days of the date the product is delivered to you. You as the customer retain all responsibility of shipping the package to: We cannot cover your shipping charges for returns and exchanges. Please note that all items that you wish to return/exchange must not be damaged, must be in the original unopened package, and of course not have been consumed/missing. If you would like to exchange your purchase for a different item or for a full refund we would be glad to do so. You will not be responsible for any shipping costs to send the product to us, and we will send the correct candy to you or issue a refund. If it is determined the product is to be returned we will let you know where to send it. At that point, a representative will review the situation with you. You must call within 72 hours of receipt of the delivery. If you did receive the wrong items please call us at 88. Please double check the items with the invoice you received. If we shipped you the wrong item we are sorry for the error and will remedy the situation.